sbaji's Privacy Policy
Your personal information is completely safe with us. Find out clearly here how sbaji collects, stores, and protects your information.
1 Introduction
sbaji ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This Privacy Policy ("Policy") will inform you how sbaji collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.
By using sbaji's website or services, you will be considered to have read this Privacy Policy and to have agreed to its terms. Alongside reading this Policy, you are also requested to read our Terms and Conditions and Responsible Gaming Policy.
This Policy applies only to sbaji's own website and services. We are not responsible for the privacy policies of third-party websites or services.
2 What Information We Collect
sbaji collects various types of information to ensure a safe and personalised experience for you. The information collected is described below:
2.1 Information Provided Directly
When you register on sbaji, manage your account, or contact us, you provide the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for those aged 21 and above only)
- Email address
- Mobile number
- Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
- National identity card or passport number (for identity verification)
- Current address
2.2 Automatically Collected Information
Some information is collected automatically while you use sbaji:
- IP address and device identifier
- Browser type, operating system, and device model
- Time and date of access to the website
- Pages visited and time spent on them
- Referral URL (where you came from)
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
We securely store detailed information about your financial transactions, such as deposit amounts, withdrawal history, and information relating to betting activity.
3 How We Use Your Information
sbaji uses the information you provide only for the following legitimate purposes:
3.1 Account Management and Service Delivery
- To create, manage, and keep your account secure
- To verify age (to ensure access only for those aged 21+)
- To process deposits and withdrawals
- To store your betting and gaming history
- To provide bonuses, promotions, and VIP benefits
3.2 Security and Fraud Prevention
- To detect and prevent unauthorised use of accounts
- To carry out anti-money laundering (AML) and KYC (Know Your Customer) processes
- To monitor suspicious transactions
- To ensure the overall security of the platform
3.3 Communication and Support
- To respond to your enquiries and complaints
- To inform you about important account or policy changes
- To provide 24/7 support in Bengali via live chat and email
3.4 Service Improvement
- To improve website functionality and user experience
- To test new games and features
- To create a personalised experience based on user preferences
4 Sharing Information with Third Parties
sbaji does not sell your personal information or share it with third parties without permission. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We use some trusted third-party services that work on our behalf. These include payment processing services (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), and technology and security service providers. These partners are provided only the information necessary to complete their work and are required to comply with our privacy standards.
4.2 Legal Obligations
We may disclose relevant information on the basis of a court order or a lawful request from a government or regulatory body. In such cases, we provide only the information that is legally required.
4.3 Fraud Prevention
In the investigation of specific fraud or financial crime cases, necessary information may be shared with the relevant authorities.
We never sell your information for advertising purposes or share it with unrelated third parties.
5 Cookies and Tracking Technologies
sbaji uses cookies and similar technologies to improve your browsing experience. Cookies are small data files that your browser stores on your device.
5.1 Types of Cookies We Use
- Essential cookies: For the basic functionality of the website, such as maintaining login sessions.
- Functional cookies: To remember your preferences, such as language selection and display settings.
- Analytics cookies: To monitor website usage and improve services.
- Security cookies: To detect fraud and keep accounts secure.
5.2 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies will prevent you from using certain features of the website.
6 Data Retention and Security
6.1 How Long Data Is Retained
sbaji retains collected information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or service improvement needs. Information relating to financial transactions is retained for the period specified under applicable law.
6.2 Security Measures
sbaji has adopted industry-standard security measures to keep your information safe:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Strong encryption methods for storing personal information
- Two-Factor Authentication facility
- Regular security audits and vulnerability testing
- Restricted staff access — only authorised staff may access information
- Round-the-clock system monitoring and detection of unusual activity
Although we make every effort to ensure the highest level of security, no data transfer over the internet is 100% secure. Therefore, you also have a responsibility to use a strong password and keep your account secure.
7 Your Rights and Choices
As a user of sbaji, you have the following rights over your own personal information:
7.1 Right of Access
You may request a copy of the personal information stored in your account. Such a request can be made by email.
7.2 Data Correction
If any of your information is incorrect, you may request a correction. Identity verification may be required to correct certain information.
7.3 Account Deletion
You may request the deletion of your account and associated information. However, due to legal obligations, retention of certain information for a specified period may be mandatory.
7.4 Opting Out of Marketing Communications
You may stop receiving our promotional emails or messages at any time. In this case, contact our support team directly.
7.5 Objecting to Data Processing
You may object to the processing of your information for specific reasons. sbaji will review your request and take appropriate action.
8 Protection of Minors
sbaji's services are for persons aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21. If any such information comes to us, we will delete it immediately. If you believe a minor is using our platform, please notify our support team.
To learn more about responsible gaming, visit our Responsible Gaming page.
9 Changes to This Policy
sbaji may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the website. Continued use of the platform after a policy change will be taken to mean that you have agreed to the new policy.
We encourage you to visit this page regularly so that you remain informed about the latest Privacy Policy. The "Last Updated" date at the top of this Policy will indicate when it was last changed.
10 Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to contact us. Our data protection team will consider your request with due care.
Privacy Requests
All privacy-related requests are generally processed within 7 business days. Complex requests may take longer, and we will inform you in such cases.